Product Support Specialist

About the Company & Product

We are a rapidly growing product company entering the global gaming entertainment market. Our mission is to bring innovative business solutions to the iGaming industry by developing cutting-edge technology products.

Our core product is a SaaS gaming platform made up of over 200 microservices, delivering a seamless gaming experience to millions of users worldwide. It provides a full suite of iGaming solutions, including game management, payments, analytics, CRM, and more.

We are looking for a proactive and ambitious Product Support Specialist to provide high-quality support to stakeholders and offer timely advice on the functionality.

You will:

• Work with functionality: setting up, advising, adjusting, verifying, and training stakeholders to independently use the features.

• Collaborate with stakeholders: communicate through various channels, provide advice regarding company products and their functionality.

• Maintain up-to-date product operation documentation, manage the knowledge base, and update it according to new requests and system updates.

What We Expect:

• Previous experience in customer support for at least 1 year.

• Responsibility for results.

• Experience with documentation and information management: able to clearly document client inquiries and issues, provide accurate and understandable instructions and solutions.

• Strong organizational skills: well-organized, able to effectively manage time, work under pressure, prioritize tasks, and ensure timely and quality completion of work, with the ability to work autonomously.

• Excellent communication skills: strong oral and written communication skills in both Ukrainian and English. Able to communicate clearly and effectively with clients, understand their needs, and provide information and solutions in a clear manner. Client-oriented with stress resistance.

• English proficiency level (minimum B2).

• Problem-solving skills: ability to analyze root causes of problems, find creative solutions, and offer them to clients.

• Willingness to continually learn and develop product-related skills. Eagerness to learn new tools to stay updated with the latest trends and provide the best client support.

What we offer:

Flexible schedule—work from home, the office, or hybrid.

Extra day off for your birthday—take a break any day within the month.

Competitive compensation that matches your skills.

Medical insurance (in Ukraine) and health support.

20 paid vacation days + an additional 15 personal leave days.

22 sick leave days, including mental health days.

Gifts and support for life’s key moments (wedding, childbirth, kindergarten).

Professional development—conferences, training, courses, and learning opportunities. We care about your comfort and help you maintain work-life balance!

What’s next?

• HR interview with a recruiter

• Technical interview

• Final interview

Additional steps may include an a security check.

Feel like this is the right fit? Send your resume—we’re waiting for you!